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All Frequently Asked Questions
Should I register the CyberPower product I purchased? | Warranties
What is the benefit of monitoring at the outlet level? | PDU
Outlet-level monitoring provides IT professionals and data center managers with the data necessary to pinpoint inefficiencies and system-critical failures. This information can be used to make more precise decisions about load balancing as well as sizing IT environments to reduce the cost of ownership. Outlet-level monitoring can also be used to track power usage on Read More ›
Where can I get more information? | Warranties
For specific terms of coverage, see the documentation provided with your CyberPower purchase. You may also contact CyberPower Systems, Inc. at 4241 12th Avenue East, Suite 400, Shakopee, MN 55379, USA. You may also contact us online by using the Warranty Support form located on this page.
What plugs come with the CyberPower universal travel adapters? | Travel Adapters
CyberPower universal travel adapters include the following plug types: Type A: Mainly used in the USA, Canada, Mexico & Japan Type C: Commonly used in Europe, South America & Asia Type G: Mainly used in the United Kingdom, Ireland, Malta, Malaysia & Singapore Type I: Mainly used in Australia, New Zealand, China & Argentina Detailed Read More ›
What will CyberPower do to correct any problems with the product? | Warranties
We will inspect and examine the CyberPower product. If it is defective in material or workmanship, we will repair or replace it our expense. Or Cyber Power will refund the full purchase price you paid for the product. A purchase receipt showing the price you paid is required.
How do I make a warranty claim? | Warranties
Within ten days of the occurrence for which you want to make a claim for Cyber Power to consider, contact us and comply with the instructions you receive from the Cyber Power representative.
Is there any authentication required between computers with PPBE or PPB and RMCARDs? | Software
Yes, the Secret Phrase of all computers running PPBE and RMCARDs needs to be the same for communication to be established. This is set up under Security>Authentication.
Does PPBE or PPB need to have any specific ports allowed by firewalls for it to work? | Software
Yes, the following network service ports should not be blocked by firewalls where PPBE is installed:
Why can’t PPBE find CyberPower devices or other PPBE computers on my network? | Software
PPBE can only find devices within the same subnet. If your computer is on a different subnet than that of the UPS you want to connect to, then you have to change the IP address of your computer to be on the same subnet as the UPS or vice versa.
How many devices can PPBE Center and PPB Management support? | Software
There is no limit to the number of devices PPBE Center can support.
How many PPBE Clients can a PPBE Agent support? | Software
There is no limit to the number of PPBE Clients a PPBE Agent can support.
How many PPBE Client and PPB Remote roles can the RMCARD support? | Software
RMCARDs can manage up to 50 PPBE Clients.
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Product Resources
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Warranties
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Glossary
A-to-Z definition guide for common CyberPower phrases and terms
